21Bit Casino Terms

Welcome to 21Bit Casino, operated by Novatrix SRL, registered in Costa Rica. By creating an account and using our services, you agree to be bound by these Terms and Conditions. We encourage every player to read this document carefully before registering with 21Bit Casino or making a deposit. If you do not agree with any part of these terms, we ask that you refrain from using our platform.

Our License and Regulatory Status

We operate under a license issued by the Tobique Gaming Commission, e-gaming licence No. 0000002, which remains active. Our Costa Rica company, Novatrix SRL, is registered at Potrero Cerrado, Oreamuno, Cartago Province. We use Tronabriz Limited as our payment agent to process Paysafe transactions. At 21Bit, we are committed to operating transparently and in line with applicable regulatory requirements across our target markets, including Australia, New Zealand, Canada, Germany, Finland, Norway and Europe.

Account Registration and Eligibility

To complete the 21Bit register process, you must be of legal gambling age in your jurisdiction and provide accurate personal information. Each player may hold only one account. When you use 21Bit login credentials, you confirm that the information you provided is true and that you are not located in a restricted territory. Our restricted countries include, among others, the United States, United Kingdom, Belgium, Netherlands, Poland and several others listed in our compliance documentation; Australia and Germany are not restricted. Players from Sweden remain eligible to play but are excluded from bonuses, promotions, VIP benefits and loyalty point exchange.

We reserve the right to request identity verification at any time. Our KYC process requires your full legal name, date of birth, residential address, a government-issued photo ID, proof of address and proof of your payment method. Video verification may be requested if documents are not in Latin script, and we may also request a phone call. Failure to complete verification within two weeks may result in your account being locked or terminated.

Use of VPN

Using a VPN or any other method to bypass our geographic restrictions is strictly prohibited. We may confiscate winnings obtained through such methods and may close the account involved.

Bonuses and Promotions

We offer a welcome package across your first three deposits, headlined at NZ$3,400 plus 100 free spins, with a minimum deposit of NZ$15 per qualifying deposit. Our 21Bit no deposit bonus and other promotional offers, such as the Weekend Reload, Daily Surprise Spins, Top Slots Super Offer and Fortune Cruise Lottery, are subject to specific wagering requirements, typically 45x, and time limits for activation and play. Skrill and Neteller deposits do not qualify for welcome bonuses. Total winnings from the first three deposits are capped at EUR 5,000, and no-deposit bonus winnings are capped according to currency.

Our 21Bit casino bonus codes, including promotional codes such as WEEKEND, must be entered correctly to activate the relevant offer. We may adjust bonus sizes and minimum deposits for players registering through partner sites. Any attempt to abuse our promotions, including through multiple accounts or bonus hunting, will result in forfeiture of bonus funds and related winnings.

Loyalty Program and VIP Benefits

Our 21Bit loyalty program rewards real-money slot bets with 21Bit-coins, earned at a rate of one point per NZ$30 wagered on qualifying games. We operate eight ranks with subranks, each offering a rank reward claimable once and credited within 24 hours. Our 21Bit vip program features eight VIP levels offering weekly cashback ranging from 2% to 10%, credited every Tuesday, subject to minimum deposit and betting requirements over the preceding seven days. We reserve the right to adjust loyalty point values, exchange rates, and VIP benefits from time to time.

Payments, Deposits and Withdrawals

We accept a wide range of deposit methods, including credit card, MiFinity, bank transfer and multiple cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Dogecoin, Tether, Tron, BNB and XRP. All crypto deposits are processed free of charge. Our minimum deposit is EUR 20 or the currency equivalent, while minimum withdrawal amounts vary by currency, starting at EUR 20.

Withdrawal requests are processed within 72 hours of approval, depending on verification status and payment method. Crypto withdrawals are forwarded to our payment provider immediately after approval, while bank transfers are completed within three business days. We do not charge a casino withdrawal fee, though bank transfer intermediary fees of up to EUR 16, along with any third-party bank charges, are borne by the player. A dormancy fee of EUR 25 per month applies after twelve consecutive months of inactivity.

Games and Fair Play

Our platform features over 3,000 21Bit casino games supplied by more than 100 providers, including NetEnt, Pragmatic Play, Play'n GO, Evolution and Hacksaw Gaming. Our 21Bit live casino section, powered by Evolution, offers blackjack, roulette, baccarat and live shows. Players can enjoy slots, Megaways titles, jackpot games, crash games and video poker through instant play in browser, our mobile-optimised web platform, or our downloadable 21Bit casino app. We do not guarantee uninterrupted access to any specific game and reserve the right to modify our game library at any time.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools such as deposit limits, self-exclusion and time-outs upon request. If you believe you may have a gambling problem, we encourage you to contact our support team or seek assistance from a relevant support organisation in your jurisdiction.

Limitation of Liability

We strive to provide a secure and reliable gaming environment, but we do not guarantee that our services will be free from interruptions, errors or technical issues. To the fullest extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of our services.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory, operational or business changes. Continued use of 21Bit Casino after such updates constitutes acceptance of the revised terms. We encourage you to review this page regularly.

Contact Us

If you have questions about these terms, our 21Bit casino bonus codes, or your account, our support team is available 24/7 via live chat, email and our contact form. You can also reach us through Discord, Telegram, Instagram, Facebook, WhatsApp and YouTube. Disputes that cannot be resolved directly may be referred to EGIS, our independent dispute resolution body.