21Bit Privacy Policy

At 21Bit Casino, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you register, play, or otherwise interact with our platform at 21bit.com. By creating an account, you agree that we may process your information as described below. Our casino is owned and operated by Novatrix SRL, registered in Costa Rica, and licensed by the Tobique Gaming Commission under e-gaming licence No. 0000002.

Information We Collect

When you complete 21bit register procedures or use our services, we collect several categories of information necessary to provide gaming services, verify your identity, and comply with legal obligations. Our 21Bit login process and account management require accurate personal data to keep your account secure.

• We collect your full legal name, date of birth, residential address, email address, and phone number provided during registration.
• We gather government-issued photo identification such as a passport, driver's licence, or national ID for verification purposes.
• We request proof of address documents, including utility bills or bank statements, before processing your first withdrawal.
• We collect payment method details, such as card information (front and back) or e-wallet screenshots, to confirm ownership.
• We may request video verification where submitted documents are not in Latin script, and a phone call may be arranged in certain cases.
• We automatically record your gaming activity, deposit and withdrawal history, bonus usage, and loyalty points earned through our 21Bit loyalty program.
• We collect technical data such as your IP address, device type, browser information, and login timestamps when you access 21bit casino online.

How We Use Your Information

We at 21Bit use the information we collect to operate and improve our platform, process transactions, and ensure a safe gaming environment. Our use of your data is limited to legitimate business purposes and legal compliance.

• We use your data to verify your identity and age before allowing access to real-money gameplay.
• We process deposits and withdrawals, including crypto and fiat transactions, using the information you provide.
• We send account notifications, promotional offers, and updates about your 21Bit casino bonus eligibility, unless you opt out.
• We analyze gameplay patterns to detect fraud, prevent money laundering, and comply with responsible gambling obligations.
• We use your contact details to respond to support requests submitted via live chat, email, or our contact form.
• We track loyalty points and VIP status to calculate cashback, rewards, and eligibility for our 21Bit vip program.

Legal Basis for Processing

Our processing of your personal data is based on several legal grounds, including the performance of our contract with you, compliance with our licensing obligations, legitimate business interests, and, where applicable, your consent. Where you reside in a jurisdiction with specific data protection laws, we ensure our practices align with those requirements.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data under limited circumstances necessary for operating 21Bit Casino and meeting our legal duties.

• We share data with our payment agent, Tronabriz Limited, which processes certain transactions on our behalf, including Paysafe payments.
• We disclose information to regulatory authorities, including the Tobique Gaming Commission, when required by law or licensing conditions.
• We may share information with identity verification providers to complete KYC checks before approving withdrawals.
• We cooperate with independent dispute resolution bodies such as EGIS when a complaint is raised regarding your account.
• We may disclose data to law enforcement agencies if required to prevent fraud, money laundering, or other unlawful activity.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward to meet our legal, regulatory, and accounting obligations. If your account becomes dormant for twelve consecutive months without login or gameplay, a monthly dormancy fee applies as outlined in our Terms and Conditions, and we may retain your data throughout this period. Once retention is no longer necessary, we securely delete or anonymize your information.

Your Rights

You have certain rights regarding the personal data we hold about you. Our 21Bit casino review of your request will be handled promptly and in accordance with applicable law.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You may withdraw consent at any time where processing is based on consent, such as promotional emails about our 21Bit no deposit bonus offers.

To exercise these rights, you may contact our support team through live chat, email, or our contact support form, available 24/7.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on 21bit.com, remember your preferences, and analyze site performance. Our use of cookies also supports fraud prevention and helps us tailor promotions, such as 21Bit casino bonus codes, to your activity. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Security

Our 21Bit Casino platform employs industry-standard security measures, including encryption and secure servers, to protect your personal and financial information from unauthorized access, alteration, or disclosure. While we strive to maintain robust safeguards, no system is completely immune to risk, and we encourage you to use strong passwords and keep your 21Bit login credentials confidential.

International Data Transfers

As we serve players across Australia, New Zealand, Canada, Germany, Finland, Norway, and other European markets, your data may be transferred and processed in countries outside your country of residence. We take appropriate steps to ensure such transfers comply with applicable data protection standards.

Restricted Territories and Compliance

We do not offer services to residents of restricted countries listed in our Terms and Conditions. If you access 21Bit Casino from a restricted jurisdiction using a VPN or other means to bypass geographic restrictions, this is prohibited and may result in account suspension and confiscation of winnings. Swedish players are excluded from bonuses, promotions, VIP, and loyalty point exchange in accordance with local regulatory requirements.

Children's Privacy

Our services are intended solely for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page regularly. Continued use of 21bit casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out through our live chat, email, or contact support form. You can also connect with us via Discord, Telegram, Instagram, Facebook, WhatsApp, or YouTube for general inquiries.